- How do I contact customer service?
Just call 049-502-3015
- Will I be advised of repairs beforehand?
Yes, customer service will contact you after the unit has been evaluated.
- What is the difference between A2LA and a commercial calibration?
Our accreditation covers specific areas of metrology that have been assessed by A2LA. These accredited calibrations come with an accredited certificate of calibration and measurement uncertainties not available for commercial calibrations. The accredited calibrations will reflect the higher quality systems and standards involved.
- What is the turnaround time?
Our standard leadtime is 5 to 7 working days
- Do you offer an expedited service?
Yes we have a 24 hour turn around time with an expediting fee of 30% add on the calibration cost of the item and 3 days turn around time with a an expediting fee of 15% add on the calibration cost of the item.
- Do we require RMA #'s?
no we do not provide RMA no. to customer every time they shipped their units into MPC. They can easily track their item via their web account given by MPC
- Do you require a PO # before any work can be scheduled?
Yes, we do require a purchase order for an onsite calibration prior to the technician coming to your facility and also before having your equipment to be picked up in your place. Prior to billing, we will require you to provide us with one.
- What are your payment terms?
Net 30 days terms of payment.
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- How do I get my equipment to you?
If you are in an area that we pick up, you can contact customer service to arrange for a pick up. If you are out of our pick up area, you can send in by DHL, FedEx or any other carriers that you use.
- Do you pick up and deliver?
Yes, we do pick up and deliver in an area that is possible for us to travel by land.
- Does data come with the certificate of calibration?
If you require data, you need to request it when you set up your account. If your account is set up with data, you will receive it with your certificate of calibration.
- Will you remind me when my equipment is due for calibration?
Yes, we will send you a recall the month prior to the equipment coming due.
- How would I go about setting up an onsite calibration?
To set up an onsite calibration, you can contact our customer service for the schedule of the onsite calibration.
- Is there a minimum charge for an onsite calibration?
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- What information is required for the onsite calibration?
An accurate list of equipment is required to send the right procedures, personnel, purchase order and standards.
- Do you rent or provide loaner equipment?
This depends if we have also a spare unit to loan we can loan them
- Who determines the calibration cycles?
The customer must select a cycle for their equipment or we can provide one without any recommended cycle. The cycle should be based on the instruments accuracy, sensitivity, usage, environment and the risks involved with its use. Only the customer can evaluate all these factors wisely.
- What if I loose the certificate of calibration?
If you loose the certificate of calibration, call customer service and they can fax or mail a copy to you; or you can be signed up for our online service and you can reprint any of your certificates yourself. If you are interested in the online service, contact customer service and they can set you up.
- Can all items be calibrated onsite?
No, you can send a list to us and we can determine if the equipment needs to be done at our facility or yours.
- What are your warranties?
6 months for electronic equipment; 30-days for mechanical equipment.
- Do you have a price list?
We do not have a published list, however, you can call customer service and they can supply you with the pricing that you need.
- Are you traceable to NIST?
Yes.
